Frequently Asked Questions
A. The products would ship within 2-3 working days.
A. For orders above Rs. 999 the shipping is free. For order less than Rs. 999 the shipping charge is Rs. 50 Pan India
A. We accept Visa, MasterCard, Paytm & GooglePay. We don't accept COD.
A. Due to the medical nature of the products sold on our website, we do not accept any returns, refunds or exchanges. This is to maintain utmost safety for our customers.
A. Yes, our products can be shipped pan India. They are available anywhere across the country.
A. The Ace Defence Mask is not washable, as that leads to reduced efficiency and protection. Do not wash or dry clean the mask.
A. As per the guildelines issued by CDC (Centers for Disease Control and Prevention), due to the on going pandemic, they have implemented practices allowing extended use and/ or limited reuse of N95 respirators, where acceptable. For more information, please visit: https://www.cdc.gov/niosh/topics/hcwcontrols/recommendedguidanceextuse.html
A. No, it does not. The Ace Defence Mask is available in one standard size which is suitable for adults and teenagers only.
A. No, the Ace Defence Mask is meant for adult and teenager use only. It will not fit young children.
A. The Ace Defence Mask is a disposable mask. Disposable masks cannot be disinfected, and hence they are assigned to one person only. Please discard your mask carefully when it is soiled.
A. Please store the mask in a dry environment at room temperature. Masks must be stored to protect them from damage, contamination, dust, sunlight, extreme temperatures, excessive moisture, and damaging chemicals. They must be stored to prevent deformation of the face mask. Please note that the masks can lose their shape/ the straps can lose their elasticity if the mask is hung on a peg for a long time. Please check the fit and seal of your mask and ensure it is correct before use.
A. Nitrile Gloves cannot be reused. Please discard them carefully when they are soiled.
